FAQ & Troubleshooting

Why can't I select an element?

• The element may be locked. Look for a lock icon in the Layers Panel or Properties Panel. Unlock it by clicking the lock icon.
• The element may be hidden behind another element. Use the Layers Panel to select it by clicking its name.
• You may be in preview mode. Exit preview mode to return to the editor.

Why does my element disappear when I drag it?

• If the element is inside a Frame, it may be clipped because it extends beyond the Frame's bounds. Resize the Frame or adjust the element's position.
• The element may have been moved off the canvas. Use the Layers Panel to select it and reposition it manually.

How do I nest elements inside a Frame?

• Drag and drop – click and drag an element onto the Frame. The element will become a child of the Frame.
• Select Frame + Add – select the Frame, then click an "Add" button from the toolbar. The new element will be placed inside the Frame.

How do I unnest an element from a Frame?

Drag out – drag the element outside the Frame's bounds. The element will become a root element (or be reparented to the next container if dropped inside another Frame).

What is the difference between a Frame and a Group?

• Frame – a permanent container with its own background, border, padding, and clipping behavior. Frames can hold children and are visible in the Layers Panel.
• Group – a temporary grouping of elements for movement or scaling. Groups do not have their own styling and are not visible in the Layers Panel.

How do I lock an element?

Select the element and toggle the Lock checkbox in the Properties Panel. Locked elements cannot be selected, moved, resized, or deleted.

What is a field?

A field is an element that has been configured to interact with data. Fields can be Labels (static text), Inputs (interactive fields), or Label & Input (a combination of both). They are used to collect, display, or process user input.

Why is my Input not showing up in the form?

• Make sure the element has been converted to an Input. Select it, click "Edit Field", and set the Field Type to Input or Label & Input.
• Check that the Input has a Field Name – this is required for the data to be submitted.
• If the Input is inside a Frame, ensure the Frame is not locked.

How do I make a field required?

1. Select the element.
2. Click "Edit Field".
3. If the Field Type is Input or Label & Input, locate the Validation section.
4. Toggle the Required checkbox.

How do I add options to a Select, Radio, or Checkbox field?

1. Select the element.
2. Click "Edit Field".
3. Set the Field Type to Input or Label & Input.
4. Choose Select, Radio, or Checkbox as the Input Type.
5. In the Options field, enter each option on a new line.

What input types are supported?

Diterr supports: Textbox, Textarea, Select (Dropdown), Radio, Checkbox, File Upload, Number, Email, Tel (Telephone), URL, Date (with date picker), and Time.

What date formats are supported?

You can choose from a variety of date formats including: YYYY-MM-DD, DD-MM-YYYY, MM-DD-YYYY, MMMM Do, YYYY, Do MMMM, YYYY, dddd, MMMM Do YYYY, and many more.

How do I publish a template?

1. Open the template in the editor.
2. Click the Export button in the toolbar.
3. Fill in the template name and description.
4. Configure additional settings (password, expiry, view limits, etc.).
5. Click "Export & Generate Link".
6. The share link will be generated and copied to your clipboard.

Why is my share link not working?

• The link may have expired – check the expiry date.
• The link may have exceeded its view limit – check the view limit setting.
• The link may have been revoked – check the share settings.
• The template may have been deleted – if the template is gone, the link will no longer work.

How do I password‑protect a template?

When publishing, check the Password option and enter a password. Users will need to enter this password to view the template.

How do I set an expiry date?

When publishing, select an expiry date from the date picker. The link will stop working at midnight on that date.

How do I allow users to download the template?

When publishing, enable the Allow Download option. Users will see a download button when viewing the template.

How do I revoke a share link?

1. Go to the Templates page.
2. Locate the template with the active share.
3. Open the Share Modal.
4. Click "Revoke" or "Delete".
5. Confirm the action.

Where are my submissions stored?

All submissions are stored in the Submissions page. You can access it from the dashboard or the sidebar.

Why can't I see any submissions?

• Make sure you have published templates and that users have submitted them.
• Check the status filter – you might be filtering by a specific status that has no submissions.
• Check the template filter – you might be filtering by a template that has no submissions.

How do I approve or reject a submission?

1. Go to the Submissions page.
2. Locate the submission.
3. Click the Approve or Reject button in the Actions column.
4. The status will change accordingly.

How do I export submissions?

1. Select the submissions you want to export.
2. Click the Download button in the bulk actions bar.
3. The submissions will be downloaded as a file (CSV, JSON, or ZIP).

How do I upgrade my plan?

1. Go to the Subscriptions page.
2. Browse the available plans.
3. Click the plan you want to upgrade to.
4. Follow the checkout process.

How do I cancel my subscription?

1. Go to the Subscriptions page.
2. Click the Cancel button.
3. Confirm the cancellation.

What happens when I cancel?

• Your subscription remains active until the end of the current billing period.
• You will not be charged again.
• You will lose access to premium features at the end of the billing period.

How do I update my billing information?

Go to the Subscriptions page and click "Update billing info". You will be redirected to the payment provider to update your details.

Why is Diterr slow?

• Too many elements – large templates with hundreds of elements can slow down the editor.
• Large images – high‑resolution images increase the file size and processing time.
• Browser extensions – some extensions can slow down page performance.
• Memory issues – close other tabs and applications to free up memory.

How to improve performance:

• Optimize images – compress images before uploading.
• Simplify layouts – reduce the number of elements if possible.
• Use Frames – grouping elements can improve performance.
• Clear browser cache – remove temporary files.
• Restart your browser – a fresh session can improve performance.

Why are my changes not saving?

• Internet connection – check that you are online.
• Auto‑save – auto‑save is enabled by default. If it is disabled, make sure to save manually.
• Session expired – if you are logged out, changes may not save. Log in again and try.

Why is my template not showing up in the Templates page?

• The template may not have been saved. Make sure you save your work.
• The template may have been archived. Check the archived view.

Why are my submissions not appearing?

• Check the status filter – you might be filtering by a status that has no submissions.
• Check the template filter – you might be filtering by a template that has no submissions.
• Make sure the template has been published and shared with users.